The owners/partners continually argue with each other over how the business is to be run. One, the marketing manager wants to expand the market as well as provide improved customer service. The second, an operations/financial person, is concerned that the profits are not there to support the growth. Another wants a new computer to get inventories under control and give timelier management information to reduce costs. These conflicts show up in management meetings, causing staff problems and concerns. We are asked to stop this conflict and provide insight for new directions. We help develop a Strategic Plan that will allow for new growth and opportunities for all concerned. We also implement team concepts to improve mentoring, learning and problem-solving abilities.
Results : Case Studies
PTCFO, Inc.
48 Walkley Road,
West Hartford, CT
06119-1345
phone: 860.232.9858
fax: 860.232.9438
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The Children of the Owners are at odds with their parents in what direction the company should go. Sales have been fairly flat for the past few years, or the company is at a strategic crossroad, where critical decisions are needed. The parents appear unreasonable, risk adverse, and unwilling to try new things. The Owners are frustrated that the Next Generation has no appreciation for the knowledge and experience they have, and they feel the children have no understanding on making a profit. The Children resent the parents meddling in business details, and are frustrated that the company has gone nowhere in several years. We are asked to help the company and its team begin to grow again. Our approach is to balance the needs of the business with business solutions, such as boards of advisors , and the needs of the family with family-oriented systems such as family councils. We focus on tailoring the needs with appropriate systems.
A Nationally Ranked company is struggling to grow sales and profitability. Over the prior years, management has gone through several COO's as high growth affected leadership. The CEO is looking for help in mentoring his new COO so that the company can get back on track. The Organization is in need of new IT systems, team systems, and new approaches, as well as growth strategies. There are several family members working in the company, none working in senior management. We work closely with the CEO & his/her management team to develop strategic action plans, including vision and mission statements, that increase marketshare and profitability.
The owners are children of the founder, and are taking over management since their father became severely disabled or passed away. The Sisters, early in their careers, were not allowed or encouraged to work in the business by their father, and due to his problems, began trying to manage a business they have little knowledge of. As Time went on, power plays between the sisters and their brother (who lived far away), resulted in loss of sales, employee theft & defection, and financial losses. The new owners wanted to turn the business around with a management team that will grow the business profitably. They were seeking advise on how to manage the firm. We were hired to rebuild the franchise and develop a management team who could manage the business while the owners were not actively involved until the next generation was ready. The results include sales increases exceeding 10% and net profit exceeding two full percentage points.