Case Study 11

48 Walkley Road,
West Hartford, CT

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The owners/partners continually argue with each other over how the business is to be run. One, the marketing manager wants to expand the market as well as provide improved customer service. The second, an operations/financial person, is concerned that the profits are not there to support the growth. Another wants a new computer to get inventories under control and give timelier management information to reduce costs. These conflicts show up in management meetings, causing staff problems and concerns.  We are asked to stop this conflict and provide insight for new directions.  We help develop a Strategic Plan that will allow for new growth and opportunities for all concerned.  We also implement team concepts to improve mentoring, learning and problem-solving abilities.

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