These Adobe Acrobat files listed below represent a hypothetical assessment of an ISO 9000 Manufacturer seeking to acquire the statistical measurements that best satisfy the new ISO 9000-2000 Standards required by Dec. 2003, that identify the company's essential capabilities, and presenting them from four points of view: the Customer, the Suppliers or Network, the Management Team and the Remaining Organization.  The first 7 views have been separated from the combined form in view #8, for easier reading.  The entire assessment process involves approximately 4-8 weeks to compile the external surveys, and includes a management retreat to present the information and to help facilitate the development of action plans to achieve improved results..  Done annually, this (customizable to any industry) assessment will satisfy the ISO 9001 Yr-2000 sections 5, 6, 7, 8 for surveys, planning, and statistical measurements.  For those firms desiring a less expensive process, we provide number 9 only, with a retreat in less than 30 days.

1. Organization's Capabilities Assessment
2. Organization's Practices Assessment
3. Strategic Challenges Assessment
4. Customer Ranking Assessment
5. Customer's Opinion Assessment
6. Competitive Comparison Assessment
7. Statistical Frequency Distribution of the Assessment
8. Entire 360 Assessment of a Manufacturer
9. Retreat Assessment tool using the Lifecycle Insight Tool

You will need Adobe Acrobat reader to view these files.